IMPORTANT: Because the access fee grants users unlimited availability to the Forcing Change website, including all FC back issues - along with all other intelligence materials, including audio files and reports - and because the nature of the product is information presented in a downloadable electronic format, Forcing Change cannot offer refunds. Sorry, but no exceptions are allowed. If you are having trouble downloading and utilizing FC files, check your software requirements. By proceeding through the application process, it is granted that you understand this Refund Policy and agree to it.